If you select " Use the default email app on my computer to open email links", clicking on email address links in Pipedrive will open the program (like Outlook) that you have set as the default email composition client to send that email. If you select " Open email links in Pipedrive", clicking on an email address link in Pipedrive will take you to the Mail tab of your Pipedrive account to compose that email. You can also choose which email application you would like to use to compose new email messages. Learn more about our email tracking feature in this article. The email sync also allows for access to Pipedrive's email tracking functions, which allow users to see when the recipient has opened your sent email or any of its included links. This option allows you to have a selected email be archived or deleted in your synced email account when that email is archived or deleted in Pipedrive. You may adjust whether the archival and deletion functions in the Pipedrive Mail tab are also reflected in your synced email account. To choose which folders or labels you would like to have been synced to your Pipedrive account, choose " Sync emails with specific labels", and select the labels you would like to have synced to your Pipedrive account. If you would like to sync all incoming emails into your Pipedrive account, select " All emails will be synced with Pipedrive". When establishing a sync to your native email provider, you can choose whether you would like to sync over all of the emails in your inbox going forward, or only the emails that exist in specific folders or labels. Learn further details on how to set up the email sync feature in this article. To make any adjustments, go to Personal preferences > Email sync. You can adjust the settings of your email functions to best suit the needs of your company.
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